Setting Up On Care Connect

Welcome to Care Connect!

Before you get started on Care Connect, please work with our Business Development team to finalize setup:

Legal

Finalize your Business Associate Agreement (BAA) and Invoice Agreement

Financial

Provide the following to our team:

W9 - It's important that you have filled the W9 form out with the correct EIN and Address.

Banking Details - Bank letter or voided check

Primary Contact Information

Details on how many distinct invoices you need - Some navigators are set up as several different companies with different invoices because each pays separately. Others receive only one invoice because they pay all invoices together.

Setup Information

• Company name
• URL
• Organization Type
• Care Navigators user information:
  • Email
  • First name
  • Last Name
  • Job position
  • Phone number
  • Company name
  • Supervisor’s name
  • Supervisor’s email
  • Companies

A Tendo account manager is here to help you set up your account on Care Connect so that it meets your company’s and employees' needs. If you don’t know who your account manager is, send us a message.

After your account manager sets up your company on Care Connect, they will train your navigators to use the Care Connect portal.

From then on, your account manager will hold a monthly meeting with the person at your company who is assigned to handle Care Connect. The account manage will discuss with you the results of using the portal, new initiatives you may want to start, any issues that we can help you solve, and any new features or enhancements to Care Connect.

Please feel free to contact your account manager whenever you encounter a problem or have a question.

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