Issues We Can Help With

Our account and customer success managers and support team can help you with the following issues as well as any other questions you may have.

Contact Tendo Support at 844-256-7696 or email us at support@tendo.com when:

A patient needs a procedure that is not currently offered on Tendo Marketplace and you need to add the procedure.
Providers have requested that new procedures be added to Tendo Marketplace.

Providers want to know more about Tendo Marketplace and then sign up to list their procedures, We work with them to sign them up and create their procedure bundles.
New users need to be added and trained in how to use Tendo Marketplace.
You need contracts set up for independent providers who work with your facility.
A patient presents a voucher for a procedure to be performed by a provider who is no longer at your facility. We can remove the provider from the system, give the patient a refund, and create a new voucher for another provider.
A voucher is incorrectly redeemed or there are issues with tax IDs and non-contracted providers.

Refer patients to Tendo Support when they:

Run into issues purchasing a voucher. We can walk them through it and resolve the problem.
Have a voucher with the wrong procedure. We handle refunds and issue new correct vouchers.

What this means for you:

You don’t need to solve these issues yourself. Reach out to our support team and we’ll take care of the details. We’re always happy to help!